Zagórski: We should make every effort to exploit this potential [NPBP]

The fact that I’m interviewing you is something new for me – usually I’m the one being interviewed. Thank you very much for the opportunity to have this sort of conversation with you. Of course the most important questions that I’m going to ask concern digitalisation, a matter that is also important for my telco industry. In my opinion, business and local authorities should go hand in hand in order to digitalise society. That’s why my first question is: What do you think about this acceleration of digitalisation and its impact on the daily lives of Poles? Do you see more opportunities or threats in future?

Generally speaking, when we consider new solutions from a historical perspective, they have had a positive impact on human functioning and development. Thanks to development and progress, we can for example live longer. Although, we still have to solve the issue of world hunger, we are doing better and better in this respect. That is why we should look at this matter from a broader perspective. And this long-term perspective shows us that various innovations, just like the printing press in the past, have helped us develop as humanity. Thus, when looking at these new technologies, we should perceive them as an opportunity.

However, every new technology brings about some new threats, we saw this in the past with new inventions like cars. Motor accidents were something new. These days, we have the and there are some new threats related to it, but they should not overshadow the good things ushered in by new technologies.

There are also benefits when we look at it from the standpoint of an individual: people have better access to the world, which gives them more opportunities to grow and lets them to feel a greater sense of security.

Finally, from the standpoint of states and economies, new technologies should also be treated as an opportunity that enables their growth. For the Polish economy, this is the moment to overcome the legacy of the past, where we were lagging behind for historical reasons. The same progress and growth was enabled by telecommunications, the emergence of which solved problems that were impossible to solve under communism.

Today, given the state of the Polish economy, we should make every effort to exploit this potential. We have very good human and financial capital. Currently, we enjoy both a very good economic situation and outstanding foundations to seize these technological opportunities and give a boost to the Polish economy.

I have to say that we definitely think alike in this respect: the opportunities are vast, but on the other hand, we need to bear in mind societal concerns and work together to alleviate them in an effective manner. Speaking of opportunities: a couple months ago, I had a chance to visit Estonia and I was very impressed, in particular by the fact that more than 90% of public services are digital. Do you also see Estonia as a benchmark? And what are your next steps to bring this digital experience to Polish citizens?

This is a very interesting example, because countries such as Estonia, Finland, and Denmark, can definitely be a source of inspiration for us – they show us the direction in terms of development of e-administration. But of course, it is difficult to separate administration from business in terms of e-services – it is all interconnected. Without good telecommunication systems, we would not be able to offer good e-administration.

These countries can serve as a good benchmark for all sorts of comparisons; however, on the other hand, we need to keep in mind some differences. One of the key differences in our case does not concern the varieties of services that we offer within the framework of e-administration. Instead, the key obstacle is the number of Polish citizens using e-services. That is why we have been focusing on increasing the number of people who have a so called “Trusted Profile” [Profil Zaufany] on the internet. Hopefully, we will soon have a new means of identification on-line.

In 2015, the “Trusted Profile” was used by 350,000 people, which was less than 1% of the population. These days, we have more than 4.2 million users, and that still makes up only a few percent of the country’s population. Estonia has 80-90 percent of population using these e-services, and users exert a certain pressure – it is just like with customers. If customers exert pressure on T-Mobile, we need to adjust. This is a very important thing from the standpoint of the development of e-services. When it was 350,000 citiz … czytaj dalej

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